Published on 16 Sep 2020

NOTICE FOR APACTIX CUSTOMERS

We will transfer personal data of APACTix customers, such as First Name, Last Name, Email Address, Purchase History and Marketing Subscription Preferences to Ticketmaster Singapore.

a. Your personal data is controlled by Ticketmaster-Singapore Pte. Ltd with registered office in 2 Stadium Walk, Singapore Indoor Stadium, Singapore 397691.

b. Your personal data will be processed for the purpose of marketing of products and services of Ticketmaster Singapore and performance of the ticket sale agreement. More information about reasons for data processing including your rights can be found in our Privacy Policy which is available here.

c. Ticketmaster Singapore acquired your personal data from APACTix with registered office in 2 Stadium Walk, Singapore Indoor Stadium, Singapore 397691.


We will make it as easy and effortless for you during this transition. Please bear with us during this period. Should fans have any queries, here are some FAQs to help address your concerns.


1. I have an existing APACTix account. Do I still need to create an account with Ticketmaster Singapore?
Yes, you are required to create a new Ticketmaster Singapore account. A valid mobile number will be needed for validation and verification purposes during account registration.

2. How do I create a new Ticketmaster Singapore account?
Click on “Sign In/Register” here. Enter a valid Email Address and Password to register for a new account.


3. I cannot log in to my Ticketmaster Singapore account. What do I do?

Please ensure you have an existing Ticketmaster Singapore account. If you have an existing account, please click on "Sign In/Register". Proceed to click on the “Forgot your password?” option and please follow the steps to create your new password.

4. How do I manage my subscription preferences on Ticketmaster Singapore?
To join our mailing list, you will first be required to create a Ticketmaster Singapore account. You can manage your subscription preferences under “Let's Keep In Touch!”.

You may also unsubscribe from our communications at any time by sending your request to enquiry@ticketmaster.sg, specifying the email address used to subscribe to our newsletters.

Please allow 72 hours to process your request. Please note that you will continue to receive service-related communications such as ticket confirmation emails and other important legal announcements.

Please be assured that we will treat your information with respect.

5. I do not want my data to be transferred to Ticketmaster Singapore. Please delete it.
You have the right to request deletion of your information. To do so, please drop us an email at dpo@ticketmaster.sg or contact us through our hotline at +65 3158 8588 for our ticket sales agent to assist you. Our operating hours are from 10am to 8pm from Mondays to Saturdays and from 12pm to 8pm on Sundays & Public Holidays.

6. I am an existing ticket holder and yet to attend an event, is my ticket still valid?
Yes, your ticket will be valid. All tickets which had been purchased through APACTix for a future event will remain valid. Please retain your existing tickets for entry at the event.

7. I have further enquiries and/or feedback. Who can I contact?
You may drop us an email at enquiry@ticketmaster.sg or contact us through our hotline at +65 3158 8588 for our ticket sales agent to assist you. Our operating hours are from 10am to 8pm from Mondays to Saturdays and from 12pm to 8pm on Sundays & Public Holidays.

Notice: Temporary service adjustments in view of COVID-19 situation. Click here for details.