FAQ | Ticketmaster SG

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Where can I purchase tickets?

Ticketmaster is a one-stop solution that can provide ticketing services to YOU through these various distribution channels:

► ONLINE & MOBILE:
24 x 7 x 365 days of the year! Visit us on our website at ticketmaster.sg to purchase tickets.

► HOTLINE:
+65 3158 8588

Operating Hours:
Monday to Saturday (10am - 8pm)
Sunday and Public Holidays (12pm - 8pm)

► OUTLETS:

♦ SINGPOST
The sale of tickets will be available at All SingPost outlets.
Click here to check for available branches and operating hours.

♦ THE STAR PERFORMING ARTS CENTRE BOX OFFICE
1 Vista Exchange Green
Singapore 138617
Level 3

Operating Hours:
Monday to Sunday (12pm - 8pm)

♦ SCOTTS SQUARE
6 Scotts Road
Singapore 228209
Level 1 Atrium, Concierge Desk

Operating Hours:
Monday to Sunday (11am - 9pm)

Notice: Temporary service adjustments in view of COVID-19 situation. Click here for details.
I do not have an account with Ticketmaster. How do I create one?

You can click here to create an account.
Can I choose my seats when purchasing over the Internet?

You are able to select for your preferred category and section (subject to availability) for all events. Our ticketing system will allocate the next available seats at your point of transaction to accelerate the booking process.
Seat selection is available through the ‘Pick Your Own (PYO)’ seat functionality, which is only available for events where event organisers have given their consent.
Online Queue Management

a. Will I be assigned with a queue number before the event goes on sale?
You will be directed to a holding area before the event goes on sale. When the event goes on sale, a random queue number will be assigned to you, along with everyone who is also waiting.

b. Why do I have a "random queue number" assigned to me?
For people who arrive at the queue prior to the event going on sale, a randomized queue number will be assigned at the time that the event opens for sale. Therefore, there is no advantage for anyone, who can utilize speedy automatic scripts, bots, or scalping software.

c. I was on the website from the night before, why did I enter the ticket purchase process later than my friend who hopped onto the website just before the event went on sale?
Our online queue management system is programmed in a way such that only when the event goes on sale, everyone who was in the holding area will be randomly assigned a queue number.
Does my child need a ticket?

Rules vary between events, venues and promoters. Please refer to the ticket information on the event details page for prices and ages for children requiring tickets.
How can I purchase wheelchair accessible and companion seats?

You may contact us at +65 3158 8588 to purchase wheelchair accessible and companion seats. As wheelchair accessible seats may be limited in some venues, we will allocate one wheelchair accessible seat and one companion seat for each fan. We will assist to locate additional family and friends in the nearest available seating. Ticket limits set by the Promoter for the event will still apply. All seats are subject to availability.
Will there be wheelchairs provided?

Wheelchairs will not be provided. Fans who purchased wheelchair accessible seats will be required to bring their own wheelchair for the event. Seat(s) will be provided for the companion(s) who purchased companion seat(s) as well.
How do I know if my order is confirmed?

After your successful online transaction, you will receive an email confirmation to the email address submitted during your booking. Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder.

Alternatively, you may view your purchase details under “My Tickets” in your Ticketmaster account.

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How do i get a refund?

Refunds are available if your event is cancelled.

Booking Fee and Ticket Delivery Options and Charges

Why is there a booking fee charged for every ticket?
Charging of a booking fee is a worldwide practice by ticketing services companies to help reinvest in technology development for our ticketing system to continually add features and functionality.

Ticket Delivery Options and Charges

Delivery Options	Charges
Print-at-Home	No Charge
Outlet Pickup	$0.50
SingPost Fee	$0.50
Venue Collection	$1.50
Mail	$1.50
Registered Mail	$3.00
Courier	$15.00
Mobile Ticket	No Charge

Can I hold seats and pay for them later?

Tickets must be paid for at the time of your booking.
I cannot go to the event, can I get a refund?

No refunds or exchanges are allowed once the transaction is confirmed unless an event is cancelled or postponed.
What happens if a show is cancelled or postponed?

Cancellation or Postponement policies are event specific. Please visit the specific event page via ticketmaster.sg for up to date announcements on cancelled or postponed events. Details regarding the refund process will be listed on the website.

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I selected mail but my tickets have not arrived. What should I do?

Please contact Ticketmaster Customer Service at +65 3158 8588 for assistance. A reprint charge of $3.00 per ticket may apply.
I selected “Venue Collection” as my delivery method. How do I collect my tickets?

You may collect the tickets from the venue in which the event is held. Please bring your credit card used for the transaction along with a photo ID that matches the name on your credit card and your booking confirmation number.
Can I change the mode of delivery from Print-at-Home to Mail or Venue Collection?

If you decide after the completion of your sale that you want to change your ticket delivery option, please contact Ticketmaster at +65 3158 8588 to make the request. Kindly note that a $3.00 reprint fee per ticket, in addition to any standard ticket delivery costs, will apply for this change.
Can I authorize another person to collect the tickets on my behalf?
The Credit Cardholder is required to collect tickets booked with their card. In the event they cannot be present, the Cardholder may appoint a Proxy to collect the ticket(s) on their behalf.

The Proxy will need to present a Letter of Authorization for Ticket Collection (duly completed and signed by the Credit Cardholder) with the following documents for collection of tickets at the venue’s box office for verification purpose.
1. Photocopy of both sides of the credit card used for the ticket purchase
2. Photocopy of Credit Cardholder’s photo identification card
3. Original copy of the Proxy’s photo identification card
Please ensure that the following information is completed or tickets will not be released.

Please click here to download a copy of the Letter of Authorization for Ticket Collection.

IMPORTANT: Only the Letter of Authorization for Ticket Collection will be retained. Photocopies of Credit Cardholder’s credit card and photo ID card, and the Proxy’s photo ID card (item 1, 2 and 3) will be returned to the Proxy after verification is completed.
I live outside of Singapore. Why can’t I have my tickets mailed?

We aren’t sure when you are travelling to Singapore for an event or how long your tickets will take in the mail to get to you. So to ease this pressure, we offer overseas customers the delivery options of Print-at-Home, Mobile Ticket, and Venue Collection. This will ensure that you don’t have any hassles with potential mailing delays.
I lost or damaged my ticket. Can I have it replaced?

If you selected Print-at-Home (PAH), you can print another copy of your ticket from your account (My Tickets). However, if you are worried that someone might find it and attempt to use it, please contact us to get a replacement ticket issued with a new barcode. If you did not select PAH tickets, please contact Ticketmaster Customer Service at +65 3158 8588. You will need your transaction details in order for us to trace the booking. A reprint charge of $3.00 per ticket will apply for all replacement tickets.
What methods of delivery can I select and what do they cost?
1. Print-at-Home (PAH) is free of charge. Immediate delivery of your tickets to your account for you to print at home. Fast, easy and free!
2. Mail is $1.50 per order to Singapore addresses only.
3. Venue Collection is $1.50 per order. Tickets can be collected from the venue box office on the day of the event.
4. Registered Mail is $3 per order.
5. Courier is $15 per order. As tickets will be delivered during office hours please ensure you provide a daytime address where someone is available to sign for the delivery.
6. Outlet Pickup is $0.50 per order. Pick up your tickets from any of our authorised agents prior to the event. Pick up location excludes SingPost outlets.
7. Mobile Ticket is free of charge. Immediate delivery of your QR coded tickets to your account. You can use your phone to scan the Mobile Ticket to enter the venue. Fast, easy and free!
I selected “Outlet Pickup” as my delivery method. How do I collect my tickets?

Notice: Outlet pickup services only available at Scotts Square in view of the current COVID-19 situation.

If you have selected Outlet Pickup, you may pick up your tickets from any of the authorised agents below prior to the event. Please bring your credit card used for the transaction along with a photo ID that matches the name on your credit card and your booking confirmation number.

► THE STAR PERFORMING ARTS CENTRE BOX OFFICE
1 Vista Exchange Green
Singapore 138617
Level 3

Operating Hours:
Monday to Sunday (12pm - 8pm)

► SCOTTS SQUARE
6 Scotts Road
Singapore 228209
Level 1 Atrium, Concierge Desk

Operating Hours:
Monday to Sunday (11am - 9pm)

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Transfer of Personal Data

We will transfer the Personal Data of APACTix customers to Ticketmaster Singapore. We will make it as easy and effortless for you during this transition. Should you have any queries, please click here for some FAQs to help address your concerns.
I have a Sports Hub or APACTix account. Can I use this account to buy tickets from the Ticketmaster website?

You are required to create a Ticketmaster account to purchase tickets. Click here to “Sign In/Register”. You will need to enter a valid Email Address and Password to register for a new account. A valid mobile number will be needed for validation and verification purposes during account registration.
Is there a need to provide my personal details when purchasing tickets?

Yes, it is important to provide your personal details so that we can assist you if you have questions about your booking or when we need to contact you for any changes or cancellation to the event. Please see our Privacy Policy. If you have selected to receive marketing material from the third parties then you may also receive updates from time to time from them.
What browser is recommended for the optimum use of the website?

The recommended browsers are Google Chrome: 34+, Microsoft Edge:93+, Firefox: 27+, or Safari: 7+.
I have further enquiries and/or feedback. Who can I contact?

You may drop us an e-mail at enquiry@ticketmaster.sg or contact us through our hotline at +65 3158 8588 for our ticket sales agent to assist you. Our operating hours are from 10 am to 8 pm from Mondays to Saturdays and from 12 pm to 8 pm on Sundays & Public Holidays.

Notice: Temporary service adjustments in view of COVID-19 situation. Click here for details.
COVID-19 FAQS
a. Is there a risk in attending an event?

Covid–19 is an infectious disease that can result in serious and potentially fatal illness. There is a risk of the transmission of Covid–19 in any environment where people gather. This risk increases in enclosed spaces and with increased numbers of people. The World Health Organisation (WHO) has advised that the elderly and those with underlying medical conditions are more vulnerable. Further information can be found on the WHO’s website.

Whilst Event Partners should all be adopting enhanced safety measures to help attendees stay safe, the risk cannot be completely eliminated. By attending an event, you assume all risk associated with Covid-19 (unless caused by the negligence of the Event Partner). You must also:                              

abide by all government guidance aimed at preventing the transmission of the virus (details of which can be accessed via the following link https://www.gov.sg/features/covid-19; and

follow all directions provided by the Event Partner and their staff members.

Ticketmaster sells tickets on behalf of our Event Partners (including venues) and is not responsible for organising or delivering the events themselves. Ticketmaster does not accept any risk associated with attending an event or otherwise linked to Covid-19 (unless directly arising from our negligence). Please see our terms and conditions for further details.

 

b. What if I have recently been diagnosed with Covid, have Covid-like symptoms, am quarantining/self-isolating or think I might have been exposed to someone who has Covid?

Please check local health advice for your area and the area where the show is taking place. The latest Ministry of Health guidance is published here.

c. What is being done at venues to minimise the risk of spreading Covid-19?

Venues should all be adopting new and enhanced safety measures to help attendees stay safe.  Please refer to the venue’s website for specific information.