At Ticketmaster, we believe that the right people are our greatest resource.

We provide the platform to develop your strengths and encourage continual learning and development to fulfil your potential. With a diverse team of people from different backgrounds, we value each individual’s perspectives and collaborative effort towards the organization’s excellence.
We are committed to creating a conducive work environment with competitive compensation packages, medical & dental benefits, and pro-family practices.
If you are keen on a career opportunity with Ticketmaster, email your curriculum vitae to hr@ticketmaster.sg and we'll try to match you to openings relevant to your skills and experience.

CAREERS

Job Summary:
The Ticket Sales Agent will provide good customer service to all fans over the phone and at the box office. They will need to practise proactive service for ticket sales, event enquiries, and offer effective service recovery.
Qualifications:
  • Candidates must possess at least N/O Level qualification
  • Experience in working at call centres or customer service environments and familiarity with computerized ticketing systems preferred
  • Flexibility to work on shifts across weekdays, nights, weekends, and Public holidays
  • Proficiency with data processing and Microsoft Word, Excel, and other standard applications
  • Possess strong interpersonal skills and bilingual language and communication skills to handle different customer profiles
  • Proven skills and ability to interact with the public in a positive and confident manner
Essential Job Functions:
  • Selling event tickets at either the ticket office window or over the phone
  • Handling general enquiries pertaining to events and ticketing related details via phone, email, or in person
  • Responsible for handling cash and credit card sales and balancing the business transactions
  • Assist an unhappy customer, work towards positive resolution, and follow-up service recovery
  • Cultivating and building positive working relationships with colleagues across various departments
  • Ability to work independently and efficiently while maintaining high customer service standards in fast pace environments
Job Summary:
The Ticket Sales Agent (Lead) will provide good customer service to all fans over the phone and at the box office. They will need to practise proactive service for ticket sales, event enquiries, and offer effective service recovery.
Qualifications:
  • Candidates must possess at least N/O Level qualification
  • Minimum 3 years of frontline operations, retail sales and/or customer service experience required
  • Experience in working at call centres or customer service environments and familiarity with computerized ticketing systems preferred
  • Flexibility to work on 44 hours workweek shifts across weekdays, nights, weekends, and Public holidays
  • Proficiency with data processing and Microsoft Word, Excel, and other standard applications
  • Possess strong interpersonal skills and bilingual language and communication skills to handle different customer profiles
  • Proven skills and ability to interact with the public in a positive and confident manner
  • Prior team leading experience and ability preferred
Essential Job Functions:
  • Selling event tickets at either the ticket office window or over the phone
  • Handling general enquiries pertaining to events and ticketing related details via phone, email, or in person
  • Responsible for handling cash and credit card sales and balancing the business transactions
  • Assist an unhappy customer, work towards positive resolution, and follow-up service recovery
  • Cultivating and building positive working relationships with colleagues across various departments
  • Ability to work independently and efficiently while maintaining high customer service standards in fast pace environments